BOOKS and AUTHOR & COSPLAY MANAGER

Department: Talent Relations

Reports To: Director of Talent Relations - Books & Authors / Cosplay Manager

FLSA Status: Non-Exempt

Position Summary:

The Talent Relations Books and Authors/Cosplay Manager assists the Director of Talent Relations with the Books and Authors/Cosplay department. This position requires excellent customer service skills, the ability to adapt quickly and multitask in high-stress situations, and a high level of organization and attention to detail.  Management and mentoring of seasonal crew members onsite is essential.  This person will report directly to the Director of Talent Relations for Books and Authors/Cosplay and work collaboratively with other managers as needed.

Key Responsibilities:

• Review of confidential documents

• Disbursement and collection of important forms

• Direct supervision and training of seasonal team leads and crew

• Creating staff schedules and task assignments

• Fill in for various books and authors crew roles as necessary

• Assisting with pre- and post-show data entry 

• Secondary point of contact on-site for author and cosplay guests, Talent Relations Crew, and other Fan Fusion departments

• Communication with other departments and members of talent relations management

• Communicating travel information and weekend schedules to author and cosplay guests 

• Clearly conveying any onsite last-minute changes to invited author and cosplay guests, Talent Relations Crew, and other departments as necessary

• Managing data for travel, panels, and author signing schedules, and bookstore sales

• Assisting with bookstore setup, takedown, and inventory

• Other duties as assigned

Qualifications & Skills:

Required:

• Customer service experience to include retail, email, and face-to-face communication

• Strong leadership and team management skills

• Bookstore, library, or other experience with current fictional literature

• General understanding of Cosplay

• Strong organizational skills and attention to detail

• Comfortable with computers and learning new software quickly

• Advanced knowledge of Google Workspace 

• Available for meetings and work sessions (virtual and in person). Required attendance at all meetings after May 1 (virtual or in-person) 

• Available to work on-site Thurs-Sun of the show for all required work hours

Preferred:

• Point of Sale experience

• Experience working in large-scale event environments

• Familiarity with high-profile guest management and customer service best practices

Competencies & Key Attributes:

• Strong leadership and decision-making abilities

• Professionalism and ability to motivate a team

• Adaptability in a fast-paced event setting

• Discretion and confidentiality when handling guests

• Ability to follow direction and adapt to sudden changes

Physical & Work Environment Requirements:

• Ability to lift up to 50 lbs. (i.e., books, shelving)

• Ability to remain mobile for extended periods of time and navigate event space quickly, with or without reasonable accommodations

Performance Metrics & Expectations:

• Positive feedback from cosplay and author guests regarding their event experience.

• Successful scheduling and coverage of crew

• Effective management and leadership of the Books and Authors/Cosplay team

• Adherence to event policies, security procedures, and service standards

Additional Information:

• This position is hybrid, mostly work from home, with occasional in-person pre-showmeetings, occasional warehouse work, and 100% onsite work during the operation of Phoenix Fan Fusion.

• Will require attending afternoon or evening meetings as scheduled, and weekend warehouse work leading up to the show.

• Example of projected work hours:

• August- February: 2- 5 hours per month

• March/April 5-10 hours per week

• May 10-15 hours per week ​

• Show Week: 40+ hours

• Dress code will include professional or event-specific attire

• The hourly rate is $16.15, with a complimentary on-site hotel room, economy flight or on-site parking, and lunch each day during the convention. You will also receive an additional complimentary membership pass for a family member or friend, a convention T-shirt, and memories to last a lifetime!

• You will need to complete a W-4 and I-9. You must be at least 18 years old. Phoenix Fan Fusion LLC and its parent company, Square Egg Entertainment Inc., are equal opportunity employers.
  

Please email your cover letter and resume to Mary Gillespie no later than Friday, October 9, 2026.  Email: mary.gillespie@phoenixfanfusion.com