VIP EXPERIENCE MANAGER
Job Title: VIP Experience Manager
Department: Attendee Relations
Reports To: Director of Attendee Relations
FLSA Status: Non-Exempt
Position Summary:
The VIP Experience Manager oversees the team that provides hospitality and support to VIP attendees at the convention. This role ensures that VIP guests receive a seamless, high-quality experience by managing scheduling, staffing, and the overall execution of VIP services. The manager is also responsible for assessing staffing needs, creating schedules, and ensuring that all VIP areas are adequately staffed and maintained throughout the event.
Key Responsibilities:
Recruit, train, and manage the VIP experience team to ensure high-quality guest interactions.
Develop and implement scheduling to ensure proper coverage for VIP lounges, panels, and designated areas.
Assess staffing needs and adjust schedules based on anticipated VIP attendance and event requirements.
Oversee the setup, maintenance, and organization of VIP lounges and experience areas.
Act as the primary point of contact for VIP guests and resolve escalated concerns.
Coordinate with other event departments to facilitate special VIP requests, accommodations, and access.
Ensure adherence to event policies, security protocols, and customer service best practices.
Monitor team performance and provide real-time feedback to improve efficiency and guest satisfaction.
Maintain a high level of professionalism and discretion when interacting with VIP guests.
Qualifications & Skills:
Required:
Strong leadership and team management skills.
Experience in customer service, hospitality, or event operations.
Ability to assess staffing needs and create effective schedules.
Excellent communication and problem-solving skills.
Strong organizational skills and attention to detail.
Ability to remain mobile for extended periods and oversee multiple VIP locations efficiently.
Preferred:
Previous experience managing a VIP services or hospitality team.
Experience working in large-scale event environments.
Familiarity with high-profile guest management and customer service best practices.
Bilingual abilities are a plus.
Competencies & Key Attributes:
Strong leadership and decision-making abilities.
Professionalism and ability to motivate a team.
Adaptability in a fast-paced event setting.
Discretion and confidentiality when handling VIP guests.
Commitment to delivering a premium guest experience.
Physical & Work Environment Requirements:
Ability to remain mobile for extended periods and navigate the event space quickly and without assistance, with or without reasonable accommodation.
Ability to stand, walk, and oversee multiple event locations throughout the day.
Occasional lifting of materials (e.g., beverages, signage) up to 15 lbs.
Indoor and outdoor event settings with varying noise levels and crowd densities.
Performance Metrics & Expectations:
Positive feedback from VIP guests regarding their event experience.
Successful scheduling and coverage of VIP experience areas.
Effective management and leadership of the VIP experience team.
Adherence to event policies, security procedures, and service standards.
Additional Information:
Temporary event-based role with flexible scheduling leading up to and during the event.
May require working early mornings, evenings, and weekends.
Dress code may include professional or event-specific attire.
This position is hybrid, mostly work from home, with occasional in-person pre-con meetings, occasional warehouse meetings for VIP inventory, and 100% onsite work during the operation of Phoenix Fan Fusion.
The hourly rate is $16.15, with a complimentary on-site hotel room, economy flight, or on-site parking, and lunch each day during the convention. You’ll further receive an additional complimentary membership pass for your family or friend, a convention t-shirt, and memories to last a lifetime!
You will need to complete a W4 and I9. You must be at least 18 years old. Phoenix Fan Fusion LLC and its parent company, Square Egg Entertainment Inc., are equal opportunity employers.
Please email your cover letter and resume to Ashley Blanford no later than Sunday, September 13, 2026. Email: VIP@phoenixfanfusion.com